Account Manager (Digital Marketing Agency)

Job Description

Responsibilities:

Client Servicing & Account Management:

• Act as the point of contact for assigned clients, building strong and long-term relationships.
• Understand client requirements, business goals, and challenges to provide tailored digital marketing solutions.
• Present campaign strategies, reports, and performance updates to clients in a clear and professional manner.
• Handle client queries, resolve issues promptly, and ensure high levels of client satisfaction.

Project Management:

• Oversee end-to-end execution of digital marketing projects (SEO, PPC, Social Media, Content, Email Marketing, Web Development, etc.).
• Coordinate with internal teams (creative, content, design, SEO, paid ads, development) to ensure deliverables are met within timelines and budgets.
• Monitor project progress, track KPIs, and share regular updates with both clients and internal stakeholders.
• Ensure documentation of client requirements, project scope, and deliverables.

Strategic & Operational Support:

• Identify opportunities for account growth through upselling/cross-selling digital marketing services.
• Conduct competitor and industry research to bring fresh ideas to client campaigns.
• Ensure campaigns follow best practices, meet quality standards, and align with client objectives.
• Support internal process improvements to strengthen client servicing and operational efficiency.

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 2–4 years of experience in client servicing / account management / project management, preferably in a digital marketing agency.
• Strong understanding of digital marketing channels (SEO, SEM, Social Media, Content, Web).
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in project management tools (e.g., Trello, Asana, Teamwork, Basecamp) is a plus

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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