Account Manager

Job Description

Responsibilities

• Manage a portfolio of schools, trusts, and education customers across the UK and Ireland.
• Serve as the primary point of contact for assigned accounts.
• Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets.
• Identify cross-sell and upsell opportunities across the Lightspeed portfolio.
• Conduct regular account reviews to ensure customer satisfaction and adoption.
• Monitor account health and proactively address risks to retention.
• Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes.
• Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce.
• Stay informed on trends and developments within the UK education market.
• Share customer feedback and insights with Product and Marketing teams.

ABOUT YOU

• Bachelor’s degree (preferred)
• 2+ years of experience in account management, customer success, renewals, or B2B sales.
• Experience managing customer relationships and driving retention.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience using CRM platforms such as Salesforce.
• Strong organizational skills and attention to detail.
• Comfortable working independently in a remote environment.
• Experience working in SaaS, technology, or EdTech.
• Familiarity with UK schools, academies, or multi-academy trusts.
• Experience managing renewal and expansion opportunities.
• Knowledge of safeguarding, digital learning, or education technology solutions.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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