Account Manager

Job Description

Responsibilities:

• Manage the technical deployment of Wingify’s Commerce solutions by guiding implementation through best practices, tailored recommendations, and hands-on support aligned with customer goals.
• Build and maintain a seamless onboarding process in collaboration with Customer Success Managers, ensuring successful rollouts in a fast-paced, scale-up environment.
• Drive product adoption and long-term technical success by partnering closely with Customer Success teams and enabling customers to translate complex requirements into scalable, sustainable solutions.
• Lead solution design initiatives by developing Proof of Concepts, exploring innovative approaches to customer challenges, and contributing to continuous product improvement—particularly around Developer Experience.
• Collaborate with internal teams (Product, Engineering, CX) and external stakeholders to convert feedback into actionable improvements and scalable practices.
• Act as a technical mentor by simplifying complex concepts for non-technical audiences and championing a best-in-class customer experience throughout the lifecycle.

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