Account Director
Job Description
The opportunity
You will take ownership of a portfolio of relationships with chairs, CEOs, directors and company secretaries. Your role will be to understand what each client is trying to achieve, what pressures are shaping the organisation and how BoardOutlook can help the board perform more effectively.
That requires more than knowing the platform well.
You will need to ask thoughtful questions, listen carefully and understand what matters beyond the immediate governance process. You will help clients interpret their results and translate those insights into practical action. You will also introduce them to other parts of the BoardOutlook toolkit where there is a genuine opportunity to create more value.
The commercial side of the role is important. You will be expected to grow accounts and help generate referrals.
However, this is not about forcing a sales conversation into every interaction. It is about building enough trust and delivering enough value that clients want to deepen the relationship and feel confident introducing BoardOutlook to their peers.What you will be doing
Your responsibilities will include:
- Owning a portfolio of senior client relationships
- Building trusted relationships with chairs, CEOs, directors and company secretaries
- Understanding each client’s organisational priorities, board context and performance goals
- Helping clients interpret BoardOutlook results
- Translating insights into practical next steps
- Facilitating thoughtful conversations with senior stakeholders
- Ensuring every interaction is relevant, useful and well prepared
- Introducing clients to the broader BoardOutlook toolkit
- Identifying opportunities to deepen adoption and grow account value
- Helping clients embed BoardOutlook into their annual board programme
- Generating warm introductions to peer boards
- Supporting the growth of the Global Directors Council
- Working closely with Product and Client teams
- Bringing client insight back into the business
- Contributing to how BoardOutlook’s products and services evolve
- Handling sensitive board-level information with discretion and care
What we are looking for
This role will suit someone who is comfortable with senior stakeholders without needing to dominate the room. You may have developed your experience in top-tier professional services, consulting, executive advisory, enterprise account management or SaaS. You will ideally bring at least five years of experience working with boards, directors, executives or similarly senior stakeholders.
You will also bring:
- A strong track record of building trusted senior relationships
- Experience working with large or complex organisations
- Commercial judgement and experience growing client accounts
- Excellent listening, questioning and facilitation skills
- The ability to understand what matters beneath the surface
- Confidence working with chairs, CEOs and directors
- Strong preparation, organisation and attention to detail
- The ability to read a room and adapt your style
- The maturity to challenge thoughtfully when needed
- Strong stakeholder management and follow-through
- An interest in technology, automation and simplifying process
- Sound judgement when working with confidential information
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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