Job Description
Responsibilities
Manuscript Management
- Review and process incoming manuscripts via SAGE Track, ensuring they meet submission criteria and are ready for peer review.
- Invite and assign reviewers; support them throughout the review process.
- Monitor pending tasks for editors, associate editors (if applicable), reviewers, and authors, and send timely follow-up reminders.
Post-Acceptance Checks
- Ensure authors of accepted manuscripts complete and submit contributor forms via SAGE Track.
- Review accepted manuscripts for completeness and readiness for production (e.g., author contact info, editable file formats, permissions, and reference style compliance).
- Export completed manuscripts to the SAGE Production Editor in alignment with article deadlines.
Communication & Support
- Respond promptly (within 24 hours, excluding weekends and holidays) to queries from journal editors, associate editors, authors, reviewers, and SAGE staff.
- Maintain and update email templates in SAGE Track according to journal-specific needs.
- Coordinate with ScholarOne support for any technical issues encountered on SAGE Track.
Journal Oversight & Relationship Management
- For journals supported by Editorial Assistants, oversee peer review health by:
- Troubleshooting site issues
- Managing editor relationships
- Guiding Editorial Assistants
- Serving as their first point of escalation
- Act as the primary liaison between SAGE and journal editors, communicating key updates and ensuring smooth collaboration.
- Share Editorial Board updates with relevant Global Publishing Editors and Production Editors.
Reporting & Monitoring
- Maintain a Daily Tracker to record ongoing tasks and activities.
- Submit weekly user performance reports to the Peer Review Supervisor and US Manager.
- Populate the weekly Overdue Task Report with updated journal comments.
- Run and share reports from SAGE Track periodically as requested.
System & Site Maintenance
- Troubleshoot functionality issues on SAGE Track.
- Ensure journal sites remain current and aligned with global standards and initiatives.
- Collaborate with US and UK teams to implement peer review systems for new journals or migrate existing ones.
Productivity Standards
- Manage a manuscript workload in alignment with the annual Work Allocation Plan (WAP) post-training.
- Provide timely, professional, and solution-oriented responses to all stakeholders.
- Support journal editors and internal teams with special projects and initiatives, as needed.
- Adhere to journal-specific editorial guidelines and processes outlined in the Journal Editors Guide.
Teamwork & Collaboration
- Contribute ideas and feedback constructively to improve team operations.
- Assist fellow team members on designated journals when needed.
- Participate in departmental projects, committees, or task forces.
- Foster a collaborative, respectful, and positive team environment.
Required Skills & Competencies
- Excellent written and verbal communication
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and meet tight deadlines
- Problem-solving mindset with a proactive approach
- Team-oriented, cooperative, and respectful demeanor
- Adaptable to new systems, processes, and priorities
Qualifications & Experience
- Bachelors Degree (required)
- 1-2 years of relevant experience in the publishing industry, preferably in peer review or editorial support
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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