Customer Success Manager

Job Description

You’ll be responsible for

• Driving Adoption: Guiding new clients from implementation to that “lightbulb” moment where they realise the platform’s full value.
• Technical Problem Solving: Serving as the first line of strategic technical support, troubleshooting complex workflows, addressing platform queries, and ensuring client operations run flawlessly.
• The Engineering Bridge: Translating tricky technical issues into actionable feedback for the R&D team, ensuring critical bugs or feature requests are prioritised and resolved fast.
• Strategic Growth: Partnering with clients to understand their business goals and identifying expansion or upsell opportunities that make sense for them.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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