Customer Retention Specialist

Job Description

Responsibilities

Retention & Win-Back

• Identify at-risk accounts using usage and engagement signals before they churn
• Run outreach campaigns and one-on-one conversations to address customer concerns
• Own the win-back process for lapsed customers and track conversion from it

Insights & Collaboration

• Analyse churn reasons and share patterns with product and customer success teams
• Partner with support and success teams to resolve issues driving cancellations
• Maintain accurate records of retention outreach and outcomes in the CRM

Ideal Candidate Profile

• 1 to 4 years in customer success, retention, or a related customer-facing role
• Comfortable having direct conversations with customers who are considering leaving
• Data-comfortable — able to read usage trends and prioritise outreach accordingly
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• Experience with a CRM or customer-success platform (HubSpot, Zendesk, or similar)
• Prior exposure to a subscription or recurring-revenue business model

What We Offer

• Direct, measurable ownership of a retention number leadership tracks weekly
• Remote-friendly, pan-India hiring with long-term placement
• A fast path into a broader customer success role for strong performers

Hiring Process

HR Screening → Assignment → Manager Round → Culture Fit

This posting fills one opening now, with your application retained for the next retention hire

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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