ICT Application Support Specialist

Job Description

Essential Responsibilities

• Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
• Maintain and configure virtual servers and hardware, Cisco Callmanagers, VoIP phones and user accounts. Maintains accurate inventory of all IT equipment including networks configurations and drawings.
• Resolve user hardware and software problems with printers, laptops and desktop PCs.
• Sets up computers with software, security patches, email accounts, security and network connection settings. Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems. Correct system network problems and coordinate corrective action with third party vendors where applicable.
• Support remote access issues with FTP, RDP or VPN. Document Information Technology procedures and generate manuals for custom applications
• Contacts and follows up with Information Technology vendors and consultants
• Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
• Researches and negotiates pricing in order to make Information Technology purchases with multiple vendors
• Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.
• Any other reasonable duties as requested
  

Qualifications

• Year 12 completion
• Comp TIA Security + Certification
• Formal qualifications in Computer Science or Information Technology
• Equivalent demonstrated experience

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