IT Support Specialist

Job Description

Description

Responsibilities:

• Provide hands-on technical support for corporate employees (hardware, software, network)
• Support daily use of Zoom, Slack, Asana, G-Suite, and Microsoft Admin tools
• Manage device inventory/lifecycle via SnipeIT, Miradore, Mosyle, and SimpleMDM
• Own onboarding/offboarding (hardware staging/shipping, access provisioning, offboarding tasks)
• Manage the Zebra TC53 scanner fleet and label/receipt printer fleet (troubleshooting, RMAs, parts ordering)
• Support user access/identity management through Okta
• Provide basic support for physical security systems (Avigilon, UniFi, OpenPath)
• Respond to IT helpdesk tickets via Asana intake, maintain documentation

Requirements

• 2-4 years of IT support experience
• Strong G-Suite (incl. Admin Console), Microsoft admin tools, Slack/Zoom experience
• MDM platform experience (Miradore, Mosyle, or SimpleMDM)
• Familiarity with asset tracking (Asset Panda, SnipeIT) and identity management (Okta)
• Experience troubleshooting/RMA’ing rugged mobile devices and label printers is a plus
• Comfort managing ticket queues in Asana with attention to SLA

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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