Manager

Job Description

Responsibilities

What You’ll Own:

Strategic Partner Management

• Serve as a primary relationship manager for co-brand credit card partners, helping to foster strong, collaborative relationships with executive and operational stakeholders.
• Lead recurring partner touchpoints including status meetings, launch reviews, business reviews, and strategic planning sessions.
• Travel for face-to-face meetings at least monthly when needed
• Support partner growth initiatives by identifying opportunities to improve acquisition, engagement, operational efficiency, and customer experience.
• Act as a trusted liaison between external partners and internal teams, ensuring alignment on priorities, timelines, and deliverables.

Partnership Launch & PMO Leadership

• Lead end-to-end execution of new co-brand card launches and major partnership initiatives.
• Build and maintain detailed project plans, GANTT charts, launch timelines, RAID logs, and cross-functional trackers to ensure successful execution.
• Coordinate and facilitate internal and external project management meetings, driving accountability across stakeholders and proactively mitigating risks.
• Partner closely with marketing, product, legal, compliance, operations, analytics, and technology teams to ensure launch readiness and successful go-to-market execution.
• Manage competing priorities across multiple active workstreams while maintaining strong attention to detail and clear communication.

Cross-Functional Program Management

• Drive operational rigor and accountability across strategic initiatives by establishing clear owners, milestones, and success metrics.
• Translate high-level strategic objectives into actionable project plans and executable deliverables.
• Monitor partnership and launch performance through KPI tracking, reporting, and post-launch analysis.
• Prepare executive-ready presentations, updates, and business reviews for internal leadership and external partners.
• Identify process improvement opportunities and implement scalable operational best practices across partnership management and launch execution.

Example Projects:

• Launch New Co-Brand Credit Card Partnerships
• Own the end-to-end coordination of new partner launches, including project planning, stakeholder management, and launch readiness execution.
• Develop and manage comprehensive launch timelines and GANTT charts across internal and external teams.
• Coordinate product, marketing, operational, compliance, and technical workstreams to ensure successful and timely launches.
• Facilitate recurring launch meetings, track risks and dependencies, and provide executive-level status reporting.

Manage and Grow Strategic Retail Partnerships

• Serve as a strategic relationship lead for key co-brand partners such as major national retail brands.
• Partner with internal and external stakeholders to drive program performance, customer engagement, and operational excellence.
• Lead recurring business reviews and performance discussions, translating data into actionable recommendations and strategic opportunities.
• Coordinate cross-functional initiatives designed to improve partner satisfaction, acquisition performance, and customer experience outcomes.

What you’ll bring:

• 5+ years of experience in partnerships, program management, account management, consulting, fintech, payments, or related strategic operations roles.
• Experience managing large-scale, cross-functional initiatives in a fast-paced, high-growth environment.
• Experience working with external partners, enterprise clients, or strategic accounts preferred.
• Executive Presence & Communication
• Strong executive presence with the ability to confidently lead meetings and represent with external partners and senior stakeholders.
• Exceptional verbal and written communication skills, including the ability to influence cross-functional teams and present complex information clearly and concisely.
• Ability to build trust and credibility across all levels of an organization.
• Program & Project Management Expertise
• Exceptional organizational and project management skills with experience managing complex timelines, dependencies, and competing priorities.
• Proven ability to create and manage GANTT charts, project plans, launch schedules, and operational trackers.
• Strong attention to detail with the ability to proactively identify risks and drive resolution.
• Ownership & Problem Solving
• Highly proactive, resourceful, and solutions-oriented with a strong ownership mentality.
• Comfortable navigating ambiguity and adapting quickly in a dynamic environment.
• Ability to balance strategic thinking with hands-on execution.
• Collaboration & Leadership
• Strong cross-functional collaboration skills with the ability to align diverse stakeholders around shared goals.
• Team-oriented mindset with a willingness to jump in wherever needed to ensure successful outcomes

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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