Customer Support Executive

Job Description

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

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