Customer Support Specialist

Job Description

As a Customer Support Specialist, you’ll be a key part of our customers’ journey supporting them across phone, chat and email and making every interaction count.

Key responsibilities:

• Be the first point of contact for customer enquiries, providing prompt, accurate and professional support across phone, chat and email
• Listen with empathy and take ownership of customer questions and issues from start to finish
• Troubleshoot problems, find practical solutions and escalate more complex matters when needed
• Develop a strong understanding of Plenti’s products, services and policies so you can confidently guide customers
• Work closely with your teammates, sharing knowledge and ideas to continually improve how we support our customers
• Turn customer feedback into insights that help our teams improve products, processes and the overall customer experience

About you:

• Experience in a fast paced customer facing environments such as: hospitality, retail, customer service, contact centres or financial services
• Excellent verbal and written communication skills and the ability to explain information simply and clearly
• A natural customer first mindset, with empathy, patience and confidence handling challenging situations
• Strong problem solving skills and the ability to stay calm and detail focused in a fast paced environment
• Confidence learning new systems, technology and digital tools

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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