Account Manager

Job Description

Key Responsibilities

Strategic Initiatives

• Drive portfolio development by acting as a trusted advisor to the customer, aligning services with evolving client requirements and Brink’s strategic objectives.
• Prepare business plans, forecasts, and growth initiatives aligned with regional and group strategy.

Operational Excellence

• Act as a primary liaison with SEB Bank for operational matters, ensuring contractual obligations, SLAs, and service levels are consistently met.
• Drive efficiency of the network in line with the AMS contract, incl. ATM relocation planning & execution in cooperation with local teams.
• Act as a project manager for initiatives within the scope of AMS account.
• Manage and coordinate subcontractors and vendors providing services within the AMS scope. Define procurement requirements and, in cooperation with a procurement team, ensure selection of vendors and subcontractors. (e.g., CIT, FLM, SLM, telecom, peripherals, acquiring sponsors)
• Invoice management and controls for the account.

Performance Metrics & Accountability

• Be responsible for budget development and monitor performance against the plan.
• Prepare and conduct reporting in line with AMS account requirements to the customer, central banks, internal stakeholders.

Continuous Improvement & Innovation

• Identify opportunities to improve processes, efficiency, service delivery and vendors.
• Work with internal teams to conduct market research and analysis to support business cases and new and innovative propositions.
• Manage branding and marketing activities related to AMS, ensuring optimal use of available resources.

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