Administration & Customer Service Assistant 

Job Description

About the role

This is a varied position combining administration, customer service, order management and day-to-day operational support.

Key responsibilities

• Responding to customer enquiries by phone, email and in person
• Processing and managing customer orders
• General administration, data entry and maintaining accurate records
• Liaising with customers, suppliers and our internal team
• Following up orders and keeping customers updated
• Assisting warehouse staff with receipting and checking incoming goods
• Preparing orders and facilitating customer collections
• Assisting with dispatch and ensuring goods are ready for delivery
• Providing general support across the office and warehouse
• Occasionally assisting with basic marketing activities, including social media posts

About you

• Is friendly, approachable and confident dealing with customers
• Has excellent organisation and attention to detail
• Is computer literate and comfortable learning new systems
• Is reliable, practical and happy to get involved
• Communicates well with customers, suppliers and colleagues
• Can work independently and as part of a small team
• Is proactive and willing to help wherever needed
• Has some familiarity with social media and is comfortable creating simple posts
• MYOB experience is advantageous, as is experience in window furnishings, blinds, curtains, interiors or a related industry

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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