Accounts Receivable & Billing Manager

Job Description

Responsibilities

• Oversee the end-to-end customer billing process, ensuring invoices are generated accurately and timely
• Review and interpret customer contracts, amendments, renewals, credits, and special billing arrangements while resolving complex billing discrepancies related to subscription terms, pricing, usage-based charges, and contract modifications.
• Partner with Sales, Revenue Accounting, Legal, Customer Success, and Operations to ensure contract intent is accurately reflected in billing systems and operational processes while driving accountability for contract data accuracy and operational excellence
• Manage the accounts receivable portfolio, collection activities, account reconciliations, and dispute resolution while developing collection strategies, monitoring payment trends, identifying collection risks, and executing escalation procedures to optimize cash flow and minimize bad debt exposure
• Identify operational inefficiencies and root causes of recurring billing and receivable issues while leading initiatives to improve contract-to-cash processes, data quality, system controls, and scalable workflows that support organizational growth.
• Serve as a strategic leader in transforming billing and accounts receivable operations through process optimization, automation, scalable business practices, and continuous improvement initiatives that support organizational growth
• Partner with system owners and stakeholders to enhance billing system functionality, data integrity, and operational efficiency
• Identify and resolve inconsistencies between contracts, CRM records, billing systems, and accounting records while establishing controls and partnering with Revenue Accounting to ensure billing accuracy, revenue recognition alignment, and contractual compliance.
• Develop, maintain, and analyze reporting, metrics, and key performance indicators related to billing accuracy, collections effectiveness, cash flow, contract compliance, and overall operational performance
• Lead, mentor, and develop billing and collections team members by establishing performance expectations, goals, development plans, and a culture of accountability, continuous improvement, collaboration, and customer service excellence
• Travel to orientation, industry or company events, or other onsite meetings as required
• Perform additional duties or tasks as assigned

Requirements:

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or the equivalent combination of education and relevant experience
• Progressive professional experience in Accounts Receivable, Billing, Order-to-Cash, Revenue Operations, or related financial operations functions, including experience leading and developing teams, establishing performance expectations, and driving operational results
• Strong knowledge of subscription billing, accounts receivable, collections, contract management, and revenue-related business processes, with experience reviewing, interpreting, and operationalizing customer contracts, amendments, renewals, and complex billing arrangements
• Demonstrated ability to navigate ambiguity, lead change initiatives, influence stakeholders, and identify operational inefficiencies while implementing scalable process improvements across cross-functional teams
• Demonstrated track record of building scalable processes, improving data quality, and supporting organizational growth
• Experience supporting a SaaS, subscription-based, recurring revenue, or similar business model
• Experience partnering cross-functionally and influencing stakeholders across Sales, Customer Success, Legal, Finance, Accounting, and Operations to resolve complex business challenges and drive accountability
• Advanced proficiency in Microsoft Excel and financial systems, with the ability to analyze data, identify trends, develop meaningful reporting and KPIs, and drive informed business decisions
• Experience with enterprise resource planning (ERP), customer relationship management (CRM), and subscription billing platforms such as NetSuite, Salesforce, Chargebee, Zuora, Stripe, or similar systems preferred
• Knowledge of ASC 606 revenue recognition principles preferred
• Experience supporting internal controls, financial audits, SOX compliance initiatives, or similar regulatory and governance requirements preferred
• Experience leading projects, process improvement initiatives, system implementations, or operational transformation efforts preferred
• Strong analytical, critical thinking, and problem-solving skills with exceptional attention to detail and the ability to identify root causes and implement sustainable solutions
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation

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