Job Description
Responsibilities
- You will become an expert on and the Monitoring space, helping drive the Monitoring as Code revolution, and solve real customer problems.
- You will work with some of our most valuable customers in different stages across pre- and post-sales.
- You will assist prospects with the technical evaluation of , from first demo to the successful implementation of . You will own this process.
- You will speak with our customers directly and share your learnings with Product and Engineering, helping shape .
- As part of your role you will assist in continuously improving technical documentation, processes and policies.
- During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.
What you should have
- Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).
- 5+ years experience in a Solutions Engineering, Sales Engineering, a Customer Solutions or a Forward Deployed Engineer role.
- Experience working in dev-tools SaaS companies. Observability, monitoring, or testing background is preferred, but not required.
- Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos etc. We build with Claude Code, Codex, and similar tools.
- Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others.
- Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.
- Proactive and ownership-oriented mindset to help build long-lasting partnerships with customers.
- Excellent spoken and written English skills.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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