Account Manager

Job Description

Your new role

As Account Manager/Operations Manager, you will oversee the delivery of service and maintenance operations for a key client portfolio. You will lead a team of field technicians, manage customer relationships, and ensure service delivery meets contractual, compliance and performance requirements.

Key responsibilities include:

• Leading and mentoring a team of technicians across service and maintenance activities
• Managing daily operations to ensure work is delivered safely, efficiently and to a high standard
• Conducting toolbox talks, inductions and ongoing team development activities
• Supporting workforce planning, scheduling and resource allocation
• Managing client relationships and attending regular account management meetings
• Monitoring contract performance and ensuring service delivery aligns with client expectations.
• Ensuring compliance with workplace health and safety requirements, company policies and key performance indicators
• Carrying out site inspections, audits and field leadership activities
• Identifying opportunities to improve operational performance and service outcomes
• Assisting with debtor management and administrative duties where required
• Resolving operational issues and implementing practical solutions to enhance service delivery

What you’ll need to succeed

• Previous leadership, operations or account management experience within a service-based environment
• Exposure to the fire protection, electrical, mechanical, building services or facilities management sectors
• Strong people management and leadership skills
• Experience managing customer accounts and building long-term client relationships
• Excellent organisational and scheduling abilities
• Sound understanding of workplace health and safety requirements
• Strong commercial awareness and the ability to balance customer expectations with operational performance
• Excellent written and verbal communication skills
• A proactive and solution-focused approach to problem-solving
• The ability to manage multiple priorities in a fast-paced environment

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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