Account Manager

Job Description

Responsibilities

Client Issue Resolution & Problem Solving

• Take ownership of client issues and drive them through resolution
• Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
• Communicate directly with clients to understand concerns, set expectations, and determine next steps
• Coordinate with recruitment, leadership, and other team members to resolve problems quickly
• Handle sensitive or difficult conversations professionally while maintaining strong client relationships

Client Onboarding & Handover

• Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
• Confirm and document client requirements, expectations, and timelines for the internal team
• Set the tone for a professional, organized client experience from day one

Client Communication & Retention

• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and updates on search progress, interviews, and next steps
• Answer client questions with clear guidance on process, documentation, and timelines
• Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
• Keep clients seeing as a reliable long-term partner

Interview & Recruitment Coordination

• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance
• Jump in on scheduling, access, or technical issues in real time
• Collect post-interview feedback and share it clearly with the team

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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