Software Engineer

Job Description

Responsibilities

We are looking for seasoned full stack engineers to join our help center sub team. We are focusing on building next-gen consumer facing help center experience that serves tens of millions of visitors a year. 

Ideal candidates are fluent in both frontend and backend, and may have some speciality to bring to the table, e.g. experience building large scale consumer grade in-app webView experience, GenAI applications etc. Prior experience in the support domain will be a big plus but not required. The role includes participation in an on-call rotation supporting production services.

As a member in the Help Center sub team, You will be responsible for ideating, building, testing, and deploying robust features that meet both technical and business objectives. While being independent, it may require close collaboration with many engineering sister teams, product stakeholders and external vendors, to deliver the comprehensive end-to-end solutions. 

The role calls for a platform mindset, as the system is built with layers of abstractions and orchestrations to handle massive end-user traffic and integrate with different vendor solutions at scale and flexibility. We are not only building for today, but also for tomorrow & beyond.

Qualifications:

• Solid experience with TypeScript or JavaScript
• Solid experience with modern UI framework such as React
• Experience with AB test experiments and events instrumentations
• Experience with API technologies such as GraphQL, gRPC, and RES
• Experience with cloud computing platforms like Amazon Web Services
• Solid knowledge of data structures, DB schema design and modern design patterns

Nice to have

• Experience serving high volume consumer facing traffic
• Experience building WebView based web applications
• Experience with Generative AI / ML at application level
• Experience in customer support / account management domain
• Experience with distributed systems / cloud deployment / AWS multi region 
• An advocate for reliability and operational excellence
• A good grasp of UX fundamentals

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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