UX Designer

Job Description

What you’ll be doing

·      Experience strategy and design leadership: Lead the design of intuitive, accessible and customer-centred experiences across shared digital products, contributing to experience strategy and ensuring solutions align to customer needs and business objectives.

·      Customer discovery and insight: Leverage customer research, analytics, feedback and behavioural insights to identify opportunities, validate concepts and inform design decisions.

·      End-to-end UX design: Drive the design process from discovery through to delivery, creating user flows, journey maps, wireframes, prototypes and detailed interaction designs.

·      AI-enabled experience innovation: Explore and apply AI, personalisation and emerging technologies to enhance customer experiences, improve usability and create innovative solutions.

·      Cross-functional collaboration: Partner closely with Product Managers, Engineers, Researchers and stakeholders to shape product direction and deliver high-quality customer outcomes.

·      Design systems and quality: Champion UX best practices, accessibility standards and design system adoption to ensure consistency, scalability and quality across digital products.

·      Experimentation and optimisation: Use experimentation, usability testing and performance data to continuously refine experiences and improve customer and business outcomes.

·      Advocacy and capability building: Promote a customer-centred mindset, share design expertise and contribute to the growth of design capability and culture across OneDigital.

What you’ll bring to the table

·      Experience in UX design within digital product environments, ideally with subscription or loyalty products, with a strong track record of designing customer-centered experiences from discovery through to delivery. We value breadth of experience and transferable capability and encourage candidates from diverse backgrounds to apply.

·      User experience design; interaction design; design thinking and human-centered design practices; customer research and usability testing; journey mapping and prototyping; accessibility and inclusive design; stakeholder collaboration; data-informed decision making; AI-enhanced experience design; designing for AI-powered experiences.

·      Design and prototyping tools like Figma and Figma Make; design systems; customer research and usability testing platforms like Lyssna and Askable; digital analytics tools; experimentation platforms; AI-enabled design and productivity tools; agile delivery tooling.

·      Customer-focused, curious about AI and emerging technology, creative, collaborative, empathetic and proactive, with a passion for solving complex problems and improving experiences through design, insight and emerging technology.

·      Tertiary qualification in Human-Centered Design, User Experience Design, Interaction Design, Digital Design or a related discipline (or equivalent practical experience).

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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