UX Designer 

Job Description

The Senior UX Designer is responsible for leading the design of customer experiences across OneDigital’s shared digital products, like OnePass, to ensure solutions are intuitive, accessible and grounded in customer needs and insights.

The role combines strategic thinking with hands-on UX research and design execution, partnering closely with Product Managers, Engineers and business stakeholders to translate customer and business requirements into high-quality digital experiences. The Senior UX Designer champions human-centred design practices, contributes to experience strategy, and explores emerging technologies, including AI, to create innovative, scalable experiences that improve customer outcomes and drive measurable value for the Group.

This role also plays a key part in elevating design quality, supporting design consistency across products, and helping foster a strong customer-centric culture across OneDigital.

This is a 12 month fixed term contract.

What you’ll be doing

·      Experience strategy and design leadership: Lead the design of intuitive, accessible and customer-centred experiences across shared digital products, contributing to experience strategy and ensuring solutions align to customer needs and business objectives.

·      Customer discovery and insight: Leverage customer research, analytics, feedback and behavioural insights to identify opportunities, validate concepts and inform design decisions.

·      End-to-end UX design: Drive the design process from discovery through to delivery, creating user flows, journey maps, wireframes, prototypes and detailed interaction designs.

·      AI-enabled experience innovation: Explore and apply AI, personalisation and emerging technologies to enhance customer experiences, improve usability and create innovative solutions.

·      Cross-functional collaboration: Partner closely with Product Managers, Engineers, Researchers and stakeholders to shape product direction and deliver high-quality customer outcomes.

·      Design systems and quality: Champion UX best practices, accessibility standards and design system adoption to ensure consistency, scalability and quality across digital products.

·      Experimentation and optimisation: Use experimentation, usability testing and performance data to continuously refine experiences and improve customer and business outcomes.

·      Advocacy and capability building: Promote a customer-centred mindset, share design expertise and contribute to the growth of design capability and culture across OneDigital.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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