Principal Product Designer

Job Description

To make this happen you will:

• Map the end-to-end journey of someone in a moment of legal need, from first confusion to getting matched with the right help – spotting friction, gaps, and opportunities along the way. 
• Partner closely with our Product Managers – using their briefs and priorities as your starting point, and asking the right questions early when the problem, user need, or success measure isn’t clear. 
• Turn ambiguous product problems into user flows, wireframes, mock-ups, and prototypes – producing options fast so the team can compare, discuss, and iterate. 
• Run or support user interviews, usability testing, and feedback sessions to validate (or kill) proposed solutions. 
• Bring a user-first perspective into product discussions, and explain your design decisions clearly – the user problem, assumptions, trade-offs, and reasoning. 
• Design across web, desktop, and mobile, including experiences that integrate with AI tools like Claude. 
• Help define how we use AI inside our own design workflow – tools, process, and best practice. 
• Work closely with PMs, engineering, legal/content, and other stakeholders, communicating progress, blockers, and next steps without being asked. 

What you’ll bring

• Experience as a Senior, Lead or Principal Product Designer, ideally across both B2B and B2C products. 
• A track record of solving real user problems. 
• Comfort partnering closely with Product Managers – taking a brief and running with it, and asking the right questions early. 
• Strong user research instincts – comfortable running interviews, usability tests, and interpreting feedback. 
• Confidence moving fast with modern design tools, and just as comfortable in a workshop or whiteboarding session. 
• A portfolio that shows how you’ve mapped customer problems and journeys, not just final screens. 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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