Fraud Specialist 1

Job Description

Responsibilities

In this role, you’ll:

• Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
• Protect customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics – taking action daily to stop bad actors/ activity while minimizing false positives
• Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful

Qualifications 

values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering . We are always looking for people who will bring something new to the table!

Required:

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
• Experience working in a fast paced, ambiguous environment, with a strong bias for action
• Previous experience in customer service or customer facing role requiring effective and empathetic communication  

Desired:

• Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools 
• Basic understanding APIs and related technologies
• 1-2 years experience working in a queue based/contact center environment

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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