Client Relationship Executive

Job Description

Responsibilities:

1. Outbound/Inbound calls: Making calls to prospective leads and receiving calls from existing customers.
2. Sales & promotion: Explaining service features, benefits, and pricing to drive sales and achieve targets.
3. Customer support: Addressing customer queries, complaints, and grievances effectively.
4. Data management: Updating customer details and call outcomes in the company database or CRM system.
5. Following scripts: Utilizing provided scripts to communicate company offers effectively.

Requirements & skills:

1. Communication: Exceptional verbal communication skills and a confident, polite tone.
2. Computer skills: Basic knowledge of MS Office (Word, Excel) and internet surfing.
3. Interpersonal skills: Ability to build rapport, persuade, and handle objections.
4. Experience: Previous experience in telecalling or customer service is usually preferred. Freshers are also welcome.
5. Education: Generally, a high school diploma or equivalent, with degree holders sometimes considered.

Typical work context:

1. Industries: Common in banking, real estate, insurance, and e-commerce.
2. Performance metrics: Success is often measured by the number of calls, leads generated, or sales closed.
3. Working conditions: Requires sitting for long periods, wearing headsets, and potentially working in a fixed day shift.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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