Demand Manager

Job Description

Key Responsibilities

Demand Governance Ownership

• Own structured demand intake framework across all servicing verticals.
• Ensure no demand driver is launched without formal intake and visibility.
• Maintain centralized demand tracking system.
• Enforce release gating standards.
  

You ensure discipline before impact.

Pre-Launch Validation & Impact Assessment

• Lead validation of projected volumes and workload assumptions.
• Partner with Planning to quantify FTE and cost impact.
• Identify structural capacity risks before launch.
• Escalate capacity conflicts to executive forums.
• Ensure launch sequencing aligns with workforce readiness.
  

No initiative should reach operations without quantified impact.

Demand Prioritization & Capacity Trade-Off Management

• Facilitate structured prioritization when capacity is constrained.
• Quantify trade-offs between compliance urgency, customer impact, cost, and operational risk.
• Support structured decision-making across Product and Operations.
• Ensure prioritization decisions are documented and traceable.
  

You bring data-driven structure to difficult decisions.

Post-Launch Monitoring & Attribution Governance

• Ensure actual vs expected workload variance is monitored.
• Identify initiatives causing SLA or occupancy instability.
• Quantify cost impact of demand drivers.
• Close the feedback loop with Product and Compliance.
• Maintain post-launch reporting discipline.
  

Demand must be measurable and attributable.

Workforce & Financial Integration

• Ensure demand drivers are integrated into mid- and long-term capacity plans.
• Validate hiring implications with Capacity Programs.
• Provide cost visibility to Finance.
• Identify cumulative cost impact of incremental initiatives.
• Ensure alignment between growth initiatives and budget discipline.
  

Demand governance protects margin.

Executive Stakeholder Partnership

• Operate as senior partner to Product, Compliance, and Operations leadership.
• Provide executive-ready insights on demand pipeline health.
• Escalate systemic risk when demand outpaces capacity.
• Participate in MBR/QBR governance cycles.
  

You operate at an executive influence level.

People Leadership & Capability Development

• Manage Demand Management Leads or Specialists.
• Define discipline standards and performance expectations.
• Build analytical maturity within the team.
• Ensure structured documentation and governance adherence.
• Drive capability uplift in cost impact modeling and FTE estimation.
  

You build a disciplined demand governance function — not individual contributors.

Qualifications

• 6–10 years in Operations, Workforce Management, Product Operations, or Program Governance.
• Experience operating in complex, multi-vertical environments.
• Experience managing cross-functional stakeholders.
• Experience in capacity planning or performance governance environments.
• Minimum 2+ years of people leadership experience.
• High ownership and accountability mindset.
• Strong Excel / modeling capability.
• Ability to quantify FTE and cost implications.
• Strong analytical and structured reasoning.

Desired Skills

• SQL proficiency.
• Experience with BI dashboards.
• Familiarity with WFM lifecycle.
• Understanding of financial planning cycles.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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