Business Analyst

Job Description

Responsibilities

Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.
• Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
• Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.
• Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.

Ops-wide analytics + performance measurement foundation
• Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.
• Deliver foundational assets such as:
• An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).
• Recurring Operations performance packages that surface the most critical business metrics and trends.
• Metric trees that enable faster, more systematic root-cause analysis when performance shifts.
• Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.

What success looks like:
• Clarity and alignment: Operations leadership has shared definitions for key metrics and trusts the measurement system (fewer “metric debates,” more decision velocity).
• Adoption: Operations leaders consistently use the reporting foundation and metric trees in business reviews and in-week decision-making.
• Automation leverage: Reduction in manual recurring reporting hours for priority metrics as reporting becomes more durable and self-serve.
• Time-to-insight: Reduced cycle time from “question raised” → “decision-ready output,” particularly for exec-facing requests.
• Impact on outcomes: Measurable lift in priority Operations KPIs attributable to initiatives this role supports (improved SLA, quality, efficiency, satisfaction, cost outcomes, etc., depending on initiative).
• Internal partner satisfaction: Ops leaders view you as a trusted strategic partner, not just an analytics provider.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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