Engineer I, IT Operations

Job Description

The Role

Checkout.com is looking for an enthusiastic Engineer I to join our IT Operations team. This is an early-career role for someone ready to operate independently with guidance — owning local workflows and support queues rather than only handling basic troubleshooting. Based in our Tallinn office (~60 people), you’ll be the primary technical point of contact on-site, keeping our cloud-based and hardware systems reliable, secure, and scalable, and partnering with global stakeholders to improve the everyday employee experience.

How You’ll Make An Impact

• Act as the primary, visible interface between Corporate Technology and the local Tallinn hub (~60 people), delivering both reactive and proactive support
• Independently triage, diagnose, and resolve workplace IT issues within SLA, and escalate when issues exceed defined complexity thresholds
• Partner with local team members to maintain office technology including desk setups, conference rooms, WiFi, and digital signage
• Own the day-to-day reliability of Tallinn’s conference rooms, AV, and event tech, and provide hands-on support during company events
• Manage local procurement receipt, zero-touch device provisioning (Jamf/Intune), and audited deployment records for macOS and Windows fleets
• Manage local IT stock levels, hardware storage, deliveries, returns, warranty repairs, and shipment coordination, escalating supply risks before they impact onboarding or user support
• Onboard new joiners by provisioning secure hardware/SaaS access and hosting IT inductions. Triage standard Okta access profiles and permissions during Joiner, Mover, and Leaver (JML) workflows
• Follow IT security, data protection, and access control processes consistently, ensuring devices, accounts, and local workflows meet company compliance and audit expectations
• Provide clear, timely updates during local incidents or service disruptions, keeping users, stakeholders, and global IT teams informed until resolution
• Coordinate with local office stakeholders, vendors, and global IT teams to resolve office technology issues and support planned workplace changes
• Author clear knowledge base entries and local runbooks, incorporating peer feedback to keep them useful and current
  

What We’re Looking For

• Demonstrated experience supporting both macOS and Windows devices in a fast-paced corporate environment, with a track record of acting with urgency and ownership.
• Ability to troubleshoot and fix laptop hardware, upgrade components, and support peripheral/accessories.
• Hands-on capability to support and troubleshoot a wide range of market-leading SaaS applications and tools such as Google Workspace, Okta, Jamf, Intune, Slack, and Atlassian.
• Hands-on familiarity with unified communication spaces, peripheral devices (Poly, Logi, Zoom/Meet rooms), and office event tech.
• Creative problem-solving skills with a strong customer service mindset, a positive can-do attitude, and a willingness to learn and develop. Capable of researching independently to find solutions to various application issues.
• Basic knowledge of networking, infrastructure fundamentals (WiFi, basic routing), and cloud environments is preferred.
• Excellent written and verbal communication skills, fluent in English, with the ability to coordinate seamlessly with local stakeholders and global technology teams.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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