Customer Success Executive

Job Description

Responsibilities

• Assist in onboarding new customers and understanding their business processes.
• Support ERP implementation including data setup, user configuration, and workflow mapping.
• Provide training to clients on Borg Desk Workplace modules and features.
• Track customer usage and promote better product adoption.
• Troubleshoot user issues and coordinate with internal support teams for timely resolution.
• Monitor customer feedback and maintain strong relationship for long-term engagement.
• Maintain documentation: call logs, progress reports, support queries, FAQs etc.
• Help customers utilize automation and MIS reports to improve efficiency.
• Participate in weekly reviews to ensure project timelines are achieved.

Skills & Competencies

• Basic understanding of business processes (Sales, Purchase, Inventory, Production, Accounts etc.)
• Strong communication & presentation skills
• Ability to learn software quickly and explain it in simple terms
• Logical thinking and problem-solving mindset
• Patience and customer-centric attitude

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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