Customer Support

Job Description

Responsibilities:

● Serve as the first point of contact for client inquiries via our email support ticket system
● Address and resolve customer issues independently
● Respond to emails and calls from title companies, closing attorneys, homebuyers, and home inspection companies in a timely, professional, and empathetic manner
● Update and maintain client records in Intercom and our internal admin system, ensuring all information is current and accurate
● Update existing transaction records based on client communications
● Organize and file digital documents related to client transactions
● Identify over- and under-payments, follow up on remaining balances, and process payments via Stripe as needed
● Send invoices and payment documentation to clients as needed
● As necessary – proactively identify and follow up via email and phone on failed payment methods or overdue payments

Who You Are:

● Minimum of 2 years experience in administrative support, preferably in real estate or financial services
● Proven track record in customer service and client relations via email and phone
● Excellent verbal and written communication skills; able to de-escalate and stay professional with confused or upset clients
● Fluent in English, both verbal and written
● Available for phone calls and support during US business hours
● High attention to detail and accuracy
● Ability to learn and understand our process, as not all communication will be tied to a script
● Familiarity with online payment processing systems (Stripe preferred) and ticketing/CRM software (Intercom preferred)
● Proficiency in basic office applications, including Google Sheets
● Ability to handle sensitive information with discretion and confidentiality
● Excellent time management and organizational skills
● Ability to work independently and manage multiple priorities

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru