Customer Support Executive 

Job Description

Responsibilities

• Handle customer queries via email, WhatsApp and social media
• Assist customers before placing orders (product details, customization help)
• Support customers after orders are placed (tracking, modifications, updates)
• Resolve post-delivery concerns such as quality issues or incorrect orders
• Coordinate with operations team for order updates and resolutions
• Maintain clear and friendly communication with customers
• Ensure timely responses and follow-ups

Requirements

• 1+ year experience in customer support for an e-commerce or DTC brand
• Excellent written English communication (must)
• Comfortable handling multiple conversations simultaneously
• Strong problem-solving and customer-first mindset
• Familiarity with tools like email, WhatsApp, Instagram DMs, or helpdesk tools

Nice to Have

• Experience with Freshdesk, or similar support tools
• Experience handling personalized product orders
• Experience in fast-growing DTC brands

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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