International Voice Process Executive

Job Description

Responsibilities

• Handle inbound and outbound calls with international customers, primarily in the US market.
• Provide professional customer support and resolve customer inquiries efficiently.
• Maintain accurate records of customer interactions and follow-up activities.
• Ensure high levels of customer satisfaction and service quality.
• Communicate effectively with customers while adhering to company guidelines and processes.
• Escalate complex issues to the appropriate teams when necessary.
• Meet performance, quality, and productivity targets.

Required Skills & Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Excellent spoken and written English communication skills.
• Neutral accent and strong interpersonal skills.
• Ability to handle customer concerns professionally and confidently.
• Good listening, problem-solving, and multitasking abilities.
• Comfortable working in US shifts/night shifts.
• Proficiency in using computers, CRM systems, and communication tools.
• Stable internet connection and a dedicated work-from-home setup.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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