Customer Support Executive

Job Description

Responsibilities:

• Handle inbound and outbound calls with B2B customers, dealers, and distributors.
• Create, process, and manage orders using Shopify.
• Manage product returns, exchanges, and warranty claims through the Redo platform.
• Respond to customer queries via phone, email, and text in a timely and professional manner.
• Support sales inquiries and maintain strong customer relationships.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and order updates.
• Identify opportunities to enhance customer satisfaction and support business growth.

Requirements:

• Excellent verbal and written English communication skills with a neutral accent.
• Experience handling US-based customer support or B2B business communications.
• Hands-on experience with Shopify (mandatory).
• Knowledge of returns and warranty processes; Redo platform experience is an advantage.
• Strong customer service and relationship management skills.
• Ability to work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Reliable internet connection and a professional remote work setup.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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