Customer Support Executive

Job Description

Responsibilities

• Handle customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and concerns in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Maintain records of customer interactions and update customer databases.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure issue resolution and customer satisfaction.
• Meet individual and team performance targets.
• Assist in preparing reports related to customer support activities.

Requirements

• Bachelor’s degree in any discipline.
• 0–3 years of experience in customer service, customer support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office, Google Sheets, and CRM tools.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused attitude with a positive and professional approach.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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