Customer Support Executive

Job Description

Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate with minimum 05 years experience in a customer support role
• Track record of over-achieving targets
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers & software tools
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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