Sales Support Executive

Job Description

Responsibilities

• Proactively call abandoned cart customers on Shopify and assist them in completing purchases
• Convert warm leads through consultative selling, upselling, and cross-selling
• Provide real-time support via live chat and calls to website visitors
• Help customers make the right buying decision, aligned with a premium brand experience
• Handle customer escalations and complaints with ownership and resolution mindset
• Maintain accurate records of interactions, conversions, and follow-ups
• Meet and exceed monthly sales and conversion targets
• Collaborate with internal teams to improve scripts, FAQs, and conversion flows

Required Experience & Skills

• 2–5 years of experience in Sales Support / Customer Support / Inside Sales
• Prior experience handling international B2C customers (US, CA, AU preferred)
• Strong exposure to calling + live chat support environments
• Experience working with Shopify stores, abandoned cart recovery, or D2C brands
• Fluent English (spoken and written) — mandatory
• Confident, persuasive communicator with strong objection-handling skills
• Comfortable working night shifts and remotely
• Ability to balance sales targets with customer empathy

Compensation

• Fixed salary (as per experience)
• Monthly sales incentives linked to performance
• Long-term growth opportunity with a premium international brand

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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