Customer Support Executive

Job Description

Responsibilities

• Represent the dating app professionally across online and offline channels.
• Welcome and assist new users with onboarding and profile setup.
• Educate users about app features, subscription plans, and community guidelines.
• Encourage meaningful and respectful engagement within the app.
• Promote campaigns, contests, referral programs, and special events.
• Build relationships with user communities and respond to general questions.
• Collect user feedback and share insights with the product and marketing teams.
• Report bugs, fraudulent activity, fake profiles, and safety concerns.
• Create engaging social media content and help increase brand awareness (if required).
• Participate in promotional events, college activations, and influencer campaigns.

Required Skills

• Excellent communication and interpersonal skills.
• Confident and outgoing personality.
• Strong customer engagement and relationship-building abilities.
• Basic understanding of social media platforms and digital communication.
• Ability to work independently and meet engagement goals.
• Passion for community building and customer experience.

Qualifications

• Graduate or pursuing graduation in any discipline.
• Experience in customer service, marketing, sales, community management, or event promotion is an advantage.
• Freshers with strong communication skills are encouraged to apply.

Key Performance Indicators (KPIs)

• Number of users onboarded or assisted.
• User engagement and retention metrics.
• Referral conversions (where applicable).
• Positive user feedback and satisfaction.
• Campaign participation and event success.
• Community growth and engagement.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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