Customer Support Representative

Job Description

Responsibilities

• Monitor the platform to ensure all scheduled virtual consultations are completed on time.
• Follow up with physicians and provide friendly reminders to complete pending consultations.
• Coordinate with clients through communication channel and respond to patient-related inquiries.
• Communicate client requests and updates to physicians promptly and accurately.
• Track consultation status and escalate delays or issues when necessary.
• Maintain accurate records of communications and follow-up activities.
• Support smooth day-to-day operations of the virtual care program.

Required Skills & Qualifications

• Excellent verbal and written English communication skills.
• Strong interpersonal and relationship-building abilities.
• Highly organized with strong attention to detail.
• Comfortable working in a fast-paced remote environment.
• Ability to manage multiple tasks and follow up proactively.
• Experience using communication tools such as Slack, Teams, or similar platforms.
• Basic understanding of healthcare workflows is a plus.
• Positive attitude, accountability, and a customer-first mindset are essential

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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