Engineer I, IT Operations

Job Description

How You’ll Make An Impact

• Independently triage, diagnose, and resolve workplace IT issues within SLA, and escalate when issues exceed defined complexity thresholds
• Partner with local team members to maintain office technology including desk setups, conference rooms, WiFi, and digital signage
• Own the day-to-day reliability of Tallinn’s conference rooms, AV, and event tech, and provide hands-on support during company events
• Manage local procurement receipt, zero-touch device provisioning (Jamf/Intune), and audited deployment records for macOS and Windows fleets
• Manage local IT stock levels, hardware storage, deliveries, returns, warranty repairs, and shipment coordination, escalating supply risks before they impact onboarding or user support
• Onboard new joiners by provisioning secure hardware/SaaS access and hosting IT inductions. Triage standard Okta access profiles and permissions during Joiner, Mover, and Leaver (JML) workflows
• Follow IT security, data protection, and access control processes consistently, ensuring devices, accounts, and local workflows meet company compliance and audit expectations
• Provide clear, timely updates during local incidents or service disruptions, keeping users, stakeholders, and global IT teams informed until resolution
• Coordinate with local office stakeholders, vendors, and global IT teams to resolve office technology issues and support planned workplace changes
• Author clear knowledge base entries and local runbooks, incorporating peer feedback to keep them useful and current
  

What We’re Looking For

• Demonstrated experience supporting both macOS and Windows devices in a fast-paced corporate environment, with a track record of acting with urgency and ownership.
• Ability to troubleshoot and fix laptop hardware, upgrade components, and support peripheral/accessories.
• Hands-on capability to support and troubleshoot a wide range of market-leading SaaS applications and tools such as Google Workspace, Okta, Jamf, Intune, Slack, and Atlassian.
• Hands-on familiarity with unified communication spaces, peripheral devices (Poly, Logi, Zoom/Meet rooms), and office event tech.
• Creative problem-solving skills with a strong customer service mindset, a positive can-do attitude, and a willingness to learn and develop. Capable of researching independently to find solutions to various application issues.
• Basic knowledge of networking, infrastructure fundamentals (WiFi, basic routing), and cloud environments is preferred.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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