Technical Support Engineer

Job Description

Job Description

Title: Technical Support Engineer
**Essential Functions:**
In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to:
+ SureMed training and implementation.
+ SureMed software support
+ All level 1 support functions, including initial problem diagnosis and replication
+ After hours support coverage as per work conditions
+ Order processing
+ General customer service (account queries, order issues etc)
+ General marketing activities (sending out pack samples, marketing kits)
+ Attendance at trade shows
+ Coverage during annual leave and holidays
Required Knowledge and Skills:
The successful candidate will have the following skills:
+ Experience with medication adherence (Dosage Administration Aid (DAA packing)).
+ Ability to use remote desk top tools
+ Ability to install and configure Windows printer drivers
+ Browser configuration
+ Basic Windows navigation and trouble shooting
Preferred Knowledge and Skills:
+ Customer service skills

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