Desktop Support

Job Description

The Role:

As a Desktop Support professional, you will be responsible for providing technical assistance and support to end-users. You will troubleshoot hardware and software issues, ensuring that all systems operate efficiently and effectively.

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Install, configure, and maintain desktop systems and peripherals.
• Assist in the setup and deployment of new hardware and software.
• Document issues and resolutions in the ticketing system.
• Collaborate with IT team members to improve support processes.

Ideal Profile:

The ideal candidate will possess a blend of technical expertise and interpersonal skills.

• Technical Support experience
• Windows OS
• Mac OS
• Networking fundamentals
• Hardware troubleshooting
• Communication
• Problem Solving

Education: A degree in Computer Science or a related field is preferred.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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