IT Support Engineer

Job Description

We are seeking an experienced IT Support Engineer (L2/L3) to provide advanced deskside and infrastructure support in a bilingual (Japanese/English) environment. This role requires strong troubleshooting skills, excellent communication in Japanese, and the ability to work closely with end users, vendors, and global IT teams.

Key Responsibilities

• Provide L2/L3 deskside and remote IT support for end users
• Troubleshoot and resolve complex hardware, software, and OS issues (Windows / macOS)
• Manage and support Active Directory, user accounts, group policies, and permissions
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
• Handle incident, request, and problem management via ticketing systems
• Escalate and collaborate with global infrastructure and application teams when required
• Support onboarding/offboarding, device provisioning, and asset management
• Document procedures, solutions, and troubleshooting steps
• Communicate effectively with users and stakeholders in Japanese

Required Skills & Experience

• 3+ years of experience in IT Support / Helpdesk / Desktop Support
• Proven L2/L3 troubleshooting experience

Must have:

• Windows 10/11 (macOS experience a plus)
• Active Directory / Azure AD
• Microsoft 365
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Experience supporting users in an office or enterprise environment
• Business-level Japanese (spoken and written)
• Basic English communication skills (reading documentation, team communication)

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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