ServiceNow Technical Specialist

Job Description

Key Accountabilities and Responsibilities :

– Delivering high quality ServiceNow implementations based on business process requirements

– Ensuring adherence to coding and design standards, and providing technical hand-over documentation

– Peer reviewing the work of others

– Able to communicate on complex issues to meet business and customer requirements to avoid escalations

– Increasing application operating efficiency and adapting to new requirements, as necessary

– Keep up to date with current and future market developments, technologies, product and strategies

According to experience :

– Provide technical design authority and mentor more junior members of the team

– Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.

– Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

– Contribute to the development of technical procedures and standards

– Escalate issues in line with company processes to ensure customer demands are met

– Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer

– Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements

– Regularly updates his/her technical knowledge by participating in internal and external training and certifications

– Achievement of customer satisfaction targets

– Effective delivery of quality solutions using company’s methodologies and standards

– Successful handover of technology to internal or customer support function

– Enhancement of company’s services reputation with customers, vendors, partners & internal audience

– Participates in team meetings, internal communities, and other knowledge sharing activities

– Attain and retain ServiceNow Certifications and partner accreditations

Skills and Experience :

– Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team

– Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques

– Over 8 years of experience in similar roles within the ServiceNow ecosystem

– Skills and experience in Web Technologies (e.g. JavaScript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)

– Ability to provide technical leadership and support to Process Consultants

– Software Development Lifecycle experience in Agile and Waterfall projects

– Open and friendly personality, with ability to be customer facing

– Be self-managing and capable of working alone or as part of a team

– Be capable of working with customers and managing their expectations

– Ability to input into technical solution designs and provide input into bid, project and technical documents

– Uses active listening skills and probing techniques to understand the priorities and concerns of others

Education and Qualifications :

– BE / BTech in Computer Science or related disciple

– ServiceNow Certifications

– ServiceNow Certified System Administrator / ServiceNow Certified Application Developer

– ServiceNow Certified Implementation Specialist in ITSM and other areas

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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