Junior Cloud Support Engineer

Job Description

Key Responsibilities

• Provide first-line technical support for customers using cloud-based applications and services.
• Monitor support queues and manage incoming customer tickets.
• Troubleshoot and resolve routine technical issues.
• Escalate more complex issues to senior engineers when required.
• Communicate with customers regarding ticket updates and resolution progress.
• Assist with monitoring cloud environments and service availability.
• Support incident response activities and issue investigations.
• Help manage user accounts, access requests, and service configurations.
• Maintain accurate support records and documentation.
• Contribute to knowledge base articles and process improvements.
• Work closely with development, QA, and operations teams to support service delivery.

About You

We’re open to graduates or candidates with up to 2 years of experience in IT Support, Service Desk, Technical Support, or Cloud Support.

You may have:

• A degree in Computer Science, Information Systems, Information Technology, Software Engineering, or a related discipline.
• A genuine interest in cloud technologies and modern IT environments.
• Exposure to AWS, Microsoft Azure, or Google Cloud through study, projects, internships, certifications, or previous employment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a customer-focused mindset.
• A willingness to learn and develop your technical capabilities.
• Strong attention to detail and organisational skills.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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