Technical Program Manager

Job Description

The Basic Role Objectives

• Define and manage program timelines and delivery across multiple concurrent workstreams, serving as the primary escalation path for program health, dependencies, and prioritization decisions.
• Define and work within an agile project governance framework, driving team velocity across development and QA in partnership with the product owner.
• Act as “The Navigator,” anticipating risks and ensuring the solution progresses deliberately from development through pilot, market entry, and national rollout without losing momentum or direction.
• Operate as the “Air Traffic Controller,” managing cross-team dependencies, sequencing priorities and keeping every workstream moving without collision.
• Serve as the “Engine,” driving resolution on risks, blockers, and dependencies, and escalating with the right context and urgency to keep the program moving.
• Develop and maintain a working knowledge of the enterprise technology ecosystem spanning hardware and software integrations, middleware, and connected platforms.
• Partner with the product owner, solution architects, engineers, and operations to align on technical strategy, validate approaches, and ensure sequencing decisions reflect both product direction and operational reality.
• Identify process gaps, design solutions, drive cross-team alignment, and ensure successful handoff to operations for training and adoption.
• Build and present executive-level program status decks to internal leadership and franchise stakeholders, adapting communication for technical, operational, and executive audiences.
  
  
  
  

We look for our Managers to have several of the following:

• 8+ years of experience in technical program management with ownership of complex multi-workstream programs in enterprise environments.
• Strong foundation in data systems and integration architecture, including how data is calculated and flows across interconnected platforms, with the ability to interrogate discrepancies and drive resolution across technical teams.
• Software development experience or equivalent technical depth, with the ability to engage in architecture and hardware-software integration discussions, challenge technical assumptions, and make informed prioritization and sequencing decisions.
• Experience with Android application development, including device certification, OS versioning, and managed device deployment in an enterprise environment.
• Experience in or alongside high-velocity, multi-location operational environments such as quick service restaurants, retail, hospitality, or field service, where enterprise technology is deployed at scale.
• Experience leading steering committee and cross-functional forums across internal, external, and executive stakeholder groups.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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