Computer Support Technician III

Job Description

Responsibilities

• Serve as the primary escalation point for advanced endpoint and enterprise support issues.
• Lead troubleshooting efforts involving operating systems, hardware, enterprise applications, device management, and endpoint services.
• Provide mentorship and technical guidance to Tier 1 and Tier 2 support staff.
• Assist in developing operational standards, support procedures, and technical documentation.
• Support enterprise endpoint management initiatives and operational improvement efforts.
• Collaborate with engineering, infrastructure, networking, and security teams on enterprise support projects.
• Identify opportunities to improve support workflows, automation, endpoint reliability, and customer experience.
• Participate in enterprise deployments, migrations, and support modernization initiatives.
• Monitor support trends, escalations, and recurring incidents to identify root causes and operational improvements.
• Ensure compliance with enterprise support standards, SLAs, and documentation requirements.
• Coordinate support activities across multiple statewide locations and operational teams.
• Participate in on-call escalation rotations and critical incident response activities.
  

Required Skills And Experience

• Advanced enterprise endpoint troubleshooting and escalation experience.
• Strong experience supporting Windows, macOS, iOS, and Android platforms.
• Experience leading technical support operations and mentoring support staff.
• Strong experience with ServiceNow and enterprise incident management processes.
• Experience collaborating with infrastructure, networking, security, and engineering teams.
• Strong analytical, troubleshooting, and leadership skills.
  

Preferred Skills And Experience

• Experience with enterprise endpoint management platforms.
• Experience with scripting, automation, or operational process improvement initiatives.
• Familiarity with Microsoft Intune, endpoint configuration, or device lifecycle management.
• Experience supporting large-scale or government enterprise environments.
• Relevant technical or leadership certifications (Microsoft, ITIL, Apple, or similar).

Minimum Qualifications

• Bachelor’s degree and 5+ years of relevant experience, OR
• Associate’s degree and 7+ years of relevant experience, OR
• High School Diploma or GED and 9+ years of relevant experience, OR
• Equivalent experience (one year of relevant experience for each year of required education).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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