Senior UX Designer

Job Description

Responsibilities:

• End-to-End Design Execution: Lead the full design process, from research and discovery through wireframing, prototyping, and high-fidelity UI.
• Customer Experience Design: Design and optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms. Create intuitive, consistent, scalable interfaces that support seamless workflows and cohesive brand experiences.
• UX Research & Testing: Plan and run user research, including interviews and usability testing. Turn customer pain points and behaviors into actionable insights and design decisions.
• Design Systems & Components: Build and extend our design system. Contribute components, patterns, and tokens that scale cleanly between design and development.
• User Acceptance Testing (UAT): Partner with stakeholders to validate designs through structured UAT, ensuring alignment with customer needs and business goals.
• Collaboration & Communication: Work closely with product managers, engineers, and cross-functional partners. Communicate design decisions clearly and advocate for the customer without slowing the team down.
• Brand Consistency: Maintain brand integrity across digital platforms while driving thoughtful innovation in visual identity.
• Agile Development Support: Plug into Agile/Scrum workflows, prioritize ruthlessly, and deliver iterative improvements sprint over sprint. 

What you’ll need:

• Minimum of 5+ years in UX/UI design with a strong portfolio and case studies showing end-to-end work.
• Ecommerce experience is a must.
• Proven judgment on when to aim for perfect versus good enough to ship and learn.
• Deep understanding of UX principles, journey mapping, conversion optimization, and responsive design.
• Strong command of Figma, including components, variants, auto layout, and tokens.
• Experience building or significantly contributing to a design system in production.
• Hands-on experience designing within CMS platforms (WordPress, Contentful, Builder.io, Fastr, or similar) and MarTech systems.
• Knowledge of accessibility standards (WCAG) and inclusive design practices.
• Familiarity with A/B testing tools and data-informed design decisions.
• Experience with project management tools like Jira or Monday. 
• Digital health services or telehealth experience.
• Hands on experience with CSS, Sass, or CSS Variables.
• Familiarity with design tokenization for seamless integration between design and development.
• Experience with Storybook or similar component documentation tooling.

Soft skills:

• Scrappy mindset. Thrives in a high-demand environment with shifting priorities and frequent context switching.
• Strong problem-solving skills with a consistent focus on the customer.
• Excellent communicator. Can present ideas to technical and non-technical audiences and defend decisions without getting defensive.
• Works independently and collaborates well inside a tight cross-functional team.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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