Staff UX Designer

Job Description

Responsibilities 

• Lead workflow discovery for a strategic product initiative, starting with batch analytics, to understand how work moves across roles, systems, and time horizons. 
• Conduct and synthesize contextual research with customers and internal partners to uncover handoffs, bottlenecks, workarounds, and unmet needs. 
• Translate insights into practical artifacts—such as journey maps, service blueprints, and future-state flows—that help Product and Engineering make better scope and design decisions. 
• Design the resulting user experience end to end, including interaction design, prototyping, and high-fidelity workflows that are ready for implementation. 
• Validate workflows as well as individual interactions, ensuring the end-to-end experience works across feature boundaries and real customer use cases. 
• Partner with the UX Researcher and other designers to plan studies, share findings, and raise the quality of workflow-centered design across the team. 
• Contribute to design critiques, Design System evolution, and team practices by sharing patterns, learnings, and methods from your work. 
• Help shape how AI-enabled experiences appear within the workflows you support, with attention to trust, clarity, and role handoffs. 
• Serve as a strong design partner and subject-matter contributor within your product area, guiding decisions through expertise, influence, and collaboration. 

Requirements

• 6+ years of UX experience designing and shipping B2B SaaS products. 
• Demonstrated experience working on complex, multi-step, or multi-role workflows in technical, data-heavy, or operationally complex domains. 
• Strong end-to-end craft across discovery, synthesis, interaction design, prototyping, and final shipped UX. 
• Experience using service design or workflow-systems methods such as journey maps, service blueprints, ecosystem maps, or longitudinal workflow research. 
• Strong qualitative research skills, including contextual inquiry and the ability to learn from technical end users. 
• Portfolio that shows both problem framing and shipped product outcomes. 
• Experience designing for AI-enabled or agent-assisted experiences, especially where trust, explainability, or handoffs matter. 
• Expert proficiency with modern UX tools such as Figma, and comfort moving between low-fidelity systems thinking artifacts and high-fidelity UI design. 
• Strong written and visual communication skills; able to explain tradeoffs clearly to Product, Engineering, and cross-functional stakeholders. 
• Comfort with technical products, data-rich interfaces, and learning complex domains quickly. 
• Bachelor’s or Master’s degree in UX design, HCI, service design, or a related field, or equivalent professional experience.

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