Job Description

Responsibilities

• Set and own the research agenda, define what we research, why, and in what order, in collaboration with Product and Growth leadership.
• Design and run structured research programs, including user interviews, usability tests, surveys, diary studies, and in-product feedback mechanisms.
• Analyze session recordings, heatmaps, and behavioral data (Clarity, Mixpanel) to identify friction and patterns.
• Conduct competitor research to benchmark best practices and identify differentiation opportunities.
• Define and track quantitative research metrics, not just qualitative impressions.
• Translate findings into clear, prioritized recommendations that product and design can act on immediately.
• Help design A/B test hypotheses grounded in user behavior research.
• Build and maintain a research repository structured, searchable, and regularly updated.
• Proactively identify gaps in analytics instrumentation and work with the data team to fill them.
• Help establish research as a core practice in the org, set standards, frameworks, and processes others can follow.

Qualifications

• 4-6+ years of UX research experience in a product company, not an agency.
• Proven track record of running both qualitative and quantitative research end-to-end.
• Experience designing and running user interviews, usability tests, and surveys independently, from question design to analysis to recommendations.
• Strong experience analyzing user behavior using session recording tools (Clarity, Hotjar, FullStory) and product analytics (Mixpanel, GA4, Amplitude, or similar).
• Ability to synthesize qualitative and quantitative data into actionable, prioritized insights.
• Experience running customer surveys that generate statistically meaningful results.
• Strong understanding of conversion funnels, A/B testing, and iterative optimization processes.
• Excellent written and verbal communication, you present research clearly to non-researchers and advocate for both the user and the business.
• Demonstrated ability to operate independently and drive research projects from question to outcome.

Nice to have

• Experience working on D2C SaaS or subscription-based products.
• Background in behavioral psychology, customer journey mapping, or user onboarding optimization.
• Familiarity with CRO (conversion rate optimization) tools and frameworks.
• Experience building a research practice from scratch or in an early-stage team.
• Experience mentoring or guiding junior researchers.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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