UX Researcher

Job Description

Responsibilities

• Work closely with customers to plan research projects according to customer requirements, timelines, and business goals.
• Execute research projects ensuring sound research methodology and analysis.
• Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. 
• Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level.
• Mentor and coach analysts on the UX Research Team.
• Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements.
• Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers.
• Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead.
• Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms.

Requirements

• 5+ years working in a qualitative research role in a detail-oriented research operations environment.
• Expertise with data collection, analysis, and interpretation.
• Expertise leading complex, multi-faceted research projects.
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
• Prior success maintaining strong relationships with customers, vendors, and team members.
• High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data.
• Comfort presenting your own research and research prepared by others to senior-level stakeholders.
• A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate.

• Excellent communication (written and verbal) and analytical skills.
• Very comfortable using emerging technologies and different software systems. 
• High comfort working with Google Docs, Google Sheets, or similar products.
• Collaborative attitude and ability to foster a positive work environment.
• Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment.
• Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field.

Preferred Qualifications

• Masters Degree 
• Experience working in an agency or consulting environment conducting research on behalf of customers.
• Experience working at or with early-to-mid stage startups.
• Experience working at or with FAANG/top tech companies.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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