Senior IT Support Engineer

Job Description

Your new role

In this exciting role, you will be:

• Providing level 2/3 IT support to ~450 employees in Australia.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Acting as an escalation point for junior members of the IT team.
• Managing Identity and Access Management (IAM).
• Maintaining and developing documentation and knowledge base articles.

What you’ll need to succeed

To be successful in your application, you will need:

• Prior experience in providing level 2 end-user IT support in a corporate setting.
• Sound knowledge of Windows 10 / 11, iOS / Android, Active Directory, Windows Server, Office 365, Intune / SCCM, ServiceNow / Jira ITSM tools and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• A tertiary education in Information Technology, as well as Azure, Microsoft and ITIL certifications are beneficial.
• Prior experience working in a Professional Services organisation is highly regarded.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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